FAQ
1. Can I customize logo and get free samples?
Yes, logo customization is supported. Stock blank samples are free,
buyers only bear the shippingfreight. Custom printed samples with
your own logo require sample charges.
2. What logo file formats do you accept?
AI, PDF, EPS vector files are preferred; high-definition JPG / PNG
images are also acceptable. If youhave special font requirements,
kindly inform us of the exact font name.
3. Do I need to pay mold fees for reorders?
No, we will permanently store your custom molds, no repeated mold
charges for repeat orders.
4. What is your production lead time?
4-7 working days for in-stock blank goods; 10-15 working days for
custom out-of-stock items, leadtime varies based on order quantity.
Rush urgent orders are supported, contact us in advance forpriority
arrangement.
5. Can you produce items based on my exclusive design?
OEM & ODM custom designs are welcome, you may send your design
pictures or files. We canprovide legal design protection for your
exclusive artwork if needed.
6. Can I select different matching accessories separately?
Yes, various hooks, buckles and matching lanyard accessories are
available for independentselection as required.
7. Can I customize the width & size of lanyards and card holders?
All sizes are customizable, we support custom width, length for
lanyards and custom dimensionsfor ID card holders, subject to your
logo printing craft and pattern size.
8. Are you factory or trading company?
We are a direct manufacturing factory.
9. Will there be order discounts?
Reasonable bulk discounts are available for large orders and
long-term regular customers.
10. How do you guarantee product quality?
We provide pre-production confirmation samples before mass
manufacturing, and conduct fullfinal inspection before all
shipments.
11. What products can I purchase from you?
Custom lanyards, ID card holders, personalized craft promotional
gifts.
12. What advantages do you have over other suppliers?
We adopt premium raw materials, own stable mass production
capacity, support flexible fullcustomization & rush orders, and
provide complete one-stop custom service.
13. How to handle lanyard design drafts?
If you have ready logo files, send AI vector files for precise
artwork production. Simple patterns canalso be processed from JPG
pictures by our design team.
14. What are your payment terms?
30% TT deposit in advance for trial orders, balance 70% paid before
shipment. Monthly accountpayment terms can be negotiated for
long-term cooperative clients.
15. What shipping methods do you offer?
Multiple shipping options including FedEx, UPS air express, air
freight and sea freight, specificdelivery schedules can be
confirmed with our sales team.